MWSPA Patrol Policy Manual
Revised Feb. 2011
SKI PATROL ASSOCIATION
PO BOX 3131
MWSPA Policy Manual Revised February 20, 2011
MWSPA POLICY MANUAL
Publisher: Mount Washington Ski Patrol Association (MWSPA)
Contributors for Second Edition:
Jesse Percival, MWAR Patrol Director
Brad MacIver, President
Tim Baker, Vice-President
Margaret Symon, Secretary (edits should be directed to the MWSPA Secretary)
Dr. Martin L. Martens, Treasurer
Paul Vroom, Past President
John Salmen, Past Vice-President
Jenny Evans, Past Secretary
Dani Daigle, Past Director
Derick Dixon, Co-Chair Training
Michael (Doc) Crawford, OEC Instructor Trainer
MWSPA Policy Manual Revised February 20, 2011
TABLE OF CONTENTS
- MWSPA Vision: Mission and Values 3
- Communications 3
- Patrol History 5
General patroller requirements 6
- First Aid 8
- Certification Policy 9
- Duty Days 11
- Annual Dues (includes refund policy) 14
- Uniforms and First Aid supplies 14
- Standards of Conduct/Harassment 14
- MWAR Conduct Policy 16
- Alcohol and drug policy 19
- Policy on minors and alcohol 19
- Other policies for junior patrollers 19
- Leave of absence 19
On-hill training requirements
- October training weekend (all patrollers) 20
- On-snow training weekend (new patrollers) 21
- Six-week and 1st year checklists (new patrollers) 21
- Other on-hill training 22
- First aid competitions 22
- Ski passes/family passes 24
- Discounts 24
- Insurance coverage 26
- Parking 28
- Trophies and awards 28
- Volley Chalet 29
Organizational structure and responsibilities
- Organizational chart 32
- Alpine patrollers 33
- Nordic patrollers 34
- Executive committee 35
- Training committee 36
- - Senior training coordinator 36
- - OEC instructors 36
- - OEC instructor trainers/training coordinators 37
- Conduct & attendance committee 37
- Chalet committee 38
- Social committee 39
- Uniform and equipment committee 38
- Team leaders 39
- Assistant Team Leaders 39
The Mt. Washington Ski Patrol Association (MWSPA) and its members work in partnership with the paid/professional ski patrol to make Mt. Washington a safer place to ski and snowboard. The association is a volunteer organization, registered as a charitable, non-profit society. We are governed by a volunteer board of directors, who are elected by the members at the Annual General Meeting held in June every year. The organization is funded through members’ annual dues, fund-raising and donations. We are not employees of the Mt. Washington Resort, but an independent organization that offers our services to the resort in exchange for certain benefits that our Board of Directors has negotiated on our behalf.
The volunteer patrol supports the resort during the winter season through activities that are in keeping with the purposes stated in the association’s constitution and bylaws (see website http://www.mwskipatrol.com).
These activities include but not limited to:
- assisting with the prevention of skiing and snowboarding incidents and injuries by patrolling groomed and un-groomed runs, identifying and marking hazards, and educating unsafe skiers and snowboarders
- providing first aid services on the hill and in the first aid room
- providing transportation to the first aid room by toboggan for injured persons
- completing documentation of injuries and other incidents
- assisting with the maintenance of signs and other permanent hill markings
- assisting with search and rescue within resort area boundaries, chair lift evacuation and other emergencies as required
- standardizing and maintaining the qualifications and training of volunteer patrollers through pre-season training, on-hill training and Outdoor Emergency Care (OEC) training
- maintaining records and statistics regarding volunteer activities
The purpose of this manual is to provide all volunteer patrollers with information about the current policies and requirements that guide the operation of the association, as well as the benefits of being a member of our association. Many of the policies that have been developed in the past have not been put in writing, and/or have not been made known to all patrollers. This policy manual remedies that, and is updated periodically to incorporate revisions and additions. If you do not understand any information in this manual, please contact a member of your executive committee and ask for clarification.
MWSPA’s Vision: Mission and Values Statement
Vision: Training, recruitment, and retention of members in good standing in order to maintain a professional united and strong volunteer organization dedicated to public service
Mission: To provide Exceptional Service in promoting and providing public Safety and outdoor emergency care
Values: As health care professionals and voluntary service providers we are committed to:
- Care, Compassion and Respect
- Quality and Excellence
- Competence and Knowledge
- Partnership and Collaboration
- Integrity, Accountability and Ethics
- Creativity and Innovation
- Pride and Recognition
- Public Focus and Integration
Created and Adopted Sept 10, 2010 by: The 2010-11 MWSPA, Executive Board
Throughout the year, MWSPA uses many forms of communications with patrollers. One of the main tools used to communicate with the membership is the patrol website - http://www.mwskipatrol.com.
The website contains information for members such as:
- training and social events
- schedule of duty days & monthly attendance records
- contact information such as email addresses, phone numbers for the membership including executive members and committees - making it easier to communicate events to the membership or arrange duty day coverage
- Minutes from important executive meetings, including the Annual General Meeting and notices from the executive and/or committees
- Important documents such as our constitution, the ski patrol policy manual (and updates) and Training Manuals.
- Photos and an online forum for sharing ideas, fun and discussion.
At least twice a year, newsletters are posted on the website and distributed to patrollers from the executive to provide information about pre-registration for the coming season, mandatory training weekends, upcoming OEC training and refresher courses, the annual general meeting (AGM) and annual August campout as well as other events.
Information about patrol events may also be communicated by e-mail distribution lists and/or telephone.
Copies of notices from the executive and/or committees, monthly attendance records and other association information posted on the website will also be posted on the locker room bulletin board in the volley chalet. Information may sometimes also be posted on the bulletin board in the first aid room.
Please advise the Secretary about any changes in your address, e-mail or telephone number, so that we can stay in touch with you!
MWSPA Policy Manual Revised February 20, 2011
Shortly after Mount Washington Ski Resort opened in 1979, the volunteer ski patrol was created under the leadership of Mike Fournier. Mike and a number of other patrollers left Forbidden Plateau Ski Area (in search of better skiing and autonomy) and formed the new Mount Washington Volunteer Ski Patrol, which worked in partnership with a small paid patrol under the supervision of Dave Cronmiller. The patrol was divided into two weekend teams, each under the direction of a team leader while additional patrollers were assigned to mid-week duties.
During the first year steps were taken to make the patrol into a non-profit association under the BC Societies Act. Logan Stewart developed the original constitution and bylaws for the patrol that were adopted during the Patrol's first AGM in Oct 1980. This made the patrol into an independent organization with a separate identity from the ski resort. At that meeting the first executive was also elected, with Ron Harris as president. The new executive immediately set out to govern the patrol within the guidelines of the constitution and bylaws.
In 1979 the first aid requirements consisted of CPR C and a St. John Standard first Aid certificate. In the early 1980s the mandatory October training weekend was instituted, and on-hill training was implemented to improve the first aid skills of the patrol. Since that time the patrol has continued to increase its entry level for first aid and has developed a strong training program to prepare patrollers for the various situations they will encounter. We now have a fairly sophisticated system thanks to the efforts of John Pollock and other patrollers who have developed a well laid out plan that includes training and a checklist system for recording each patroller's progress. In addition the patrol has developed a core of OEC instructors to train and re-certify patrollers on an annual basis to OEC standards.
When the resort first opened the mountain was serviced by just three lifts - the Red, the Green and the old Blue. Patrollers had a fairly easy job of covering the various runs. The introduction of the Whiskey Jack chair did not really place many new demands on the patrol, but with the opening of the Sunrise Quad in 1992 created some additional challenges. We had a much larger area to patrol that included a number of new black diamond runs and required staffing of two bumps. In response to these new demands the patrol increased the number of patrollers and improved our communication systems. The opening of the new Eagle Express high speed quad again placed more demands on the patrol (mainly on the patrollers’ quads), but the patrol adjusted to meet these challenges.
The first year the mountain opened the patrol had to use a small A-frame as the Blue Bump cabin. While this structure was totally inadequate for its purpose it did provide for a cosy bonding environment in which patrollers got to know each other on a rather intimate basis. The following year the patrol built a far more suitable cabin that was heated by wood. After many years of faithful service this cabin was replaced with the present trailer to house the growing needs of the resort and the patrols.
For the first few years the first aid and patrol facilities were in the main lodge where the ski shop is now located. When the first aid room was moved to its current location, the volunteer patrol moved into the nearby trailer that is now the locker room for the paid patrol. Around this time, the patrol began investigating ways to obtain its own building to meet growing needs.
After many meetings the patrol decided to build a chalet. The mountain leased the patrol a piece of land, Neil Michaluk’s employer drew up the architectural plans for the chalet and Alex Toutant and other patrollers went looking for donations to help build it. The chalet was built over 2 years in 1994/95, using patrol labour for the most part. Comox Builders’ Supply provided most of the building materials, in return for a ten year agreement that the patrol would promote them through signage on the bump shacks and the chalet (Comox Builders Ltd and Mt. Washington Ski Patrol Association – Partners in Safety). As well, the patrol hosts an annual Comox Builders’ Appreciation Day with the assistance of the resort. It should be noted that without the perseverance of Rory Morahan, John Pollock, Hugh Bryce and numerous other patrollers, we would not have this great chalet.
From the very beginning the patrol has maintained a serious approach towards training, skier safety, and the treatment of injured skiers. At the same time the patrol has realized that being a patroller must also be fun! Each year we have a number of gatherings, contests and activities where patrollers and their friends get together and do whatever patrollers do. That has included:
Pancake breakfasts Theme potlucks
Annual banquets Retirement roasts
August campout weekend Halloween Party
Since 1979 the patrol has continued to move forward by meeting new demands and solving problems as they appeared. It has also developed a close working relationship with the paid patrol that has helped to facilitate training and make the daily operations of the patrol run more smoothly. The success of the patrol has been due to many dedicated patrollers who took the extra time to make the patrol what it is today. Some of these are still active patrollers today, while others have left for various reasons. Fortunately, they have been replaced by others who are equally dedicated to the success of the patrol. These are the patrollers who do the extras such as sitting on committees, showing up for work parties, or simply cleaning up in the chalet. Without the dedication of these patrollers, we would not be the excellent volunteer patrol that we are today.
(Thanks to Lynn Paterson for this brief history)
2013-current Tim Baker
2010-2013 Brad MacIver
2007-2010 Paul Vroom
2006-2007 Glen Rumley
2005-2006 Rory Morahan
2003-2005 Dave Turenne
2001-2003 Suzanne Wright
2000-2001 Connie Morahan
1997-2000 Tim Baker
1994-1997 John Pollock
1990-1994 Rory Morahan
1989-1990 Geoff Smith
1987-1989 Ted McMeekin
1985-1987 Michael Shoop
1982-1985 Lynn Paterson
1980-1982 Ron Harris
MWSPA Policy Manual Revised February 20, 2011
GENERAL PATROLLER REQUIREMENTS
All patrollers must have a current CPR Level -C or HCP that has been issued within 6 months immediately preceding the ski season - this means re-certifying annually.
The minimum first aid qualification for all patrollers is an OFA Level 3 certificate or equivalent that is valid throughout the season
Outdoor Emergency Care (OEC) is a course deemed to be equivalent to OFA. Level 3. This course was developed and is administered by the U.S. National Ski Patrol Association. Mt. Washington Ski Patrol Association has several OEC instructors who are able to certify our members as OEC Technicians (see OEC Instructor Job Descriptions/Responsibilities)
OEC Challenge Courses are offered annually for patrollers who do not wish to continue incurring the cost to maintain O.F.A. Level 3 certification. Materials can be obtained from the OEC Instructor Trainer/Training Coordinator for self-study and completion prior to the scheduled course(s). Once patrollers have been certified as OEC Technicians they must re-certify one third of the course every year.
Patrollers who sign up as designated first aid room attendants must meet minimum requirements as outlined by the Training Committee. In addition, they will be provided with additional training in areas such as assisting the Physicians, setting up special equipment and following EHS transfer of patient care protocols.
- Current OFA level 3/OEC first aid certificate or equivalent
- CPR Level C or HCP renewed yearly
- High intermediate ski/board ability
- Able to patrol a minimum of 4 scheduled duty days per full month over the course of the regular winter season
- To adhere to standards of conduct as outlined in this policy manual the MWSPA Constitution and in accordance with Canadian and Provincial laws and legislation
- Payment of annual fees
MWSPA Policy Manual Revised February 20, 2011
MWSPA’s Policy on Certification Requirements for Alpine and Nordic Patrolling
This document summarizes the requirements for on-hill patrolling as a volunteer member of the Mount Washington Ski Patrol Association (MWSPA). This policy is compiled for the purpose of ensuring that all members regardless of experience, title, certification or qualifications hold a valid pre-hospital emergency care certification(s) that is/are acceptable to MWSPA’s Training Committee. The MWSPA Training Committee is responsible for setting the professional standards of care that meet minimum standards of competency to render safe, competent and ethical care to persons requiring emergency services. The purpose of this policy is to establish and ensure minimum certification requirements that protect the public, individual members of the MWSPA, the MWSPA organization and the Mount Washington Alpine Resort in the course of rendering service to the public. The MWSPA recognizes that its members may not be protected by the Good Samaritan Act (Datoo, 2009). The MWSPA Training Committee has an increased responsibility to act in good faith and exercise due diligence to ensure that our members are protected through proper certification(s) as issued by reputable training agencies.
The following are accepted certification(s) as required by the MWSPA.
National Ski Patrol (NSP)-Outdoor Emergency Care (OEC)
Worksafe-Occupational First Aid Level 3
CPR level C or CPR for Health Care Providers (HCP), renewed annually
Equivalency courses accepted by MWSPA that meet a minimum of 80 hours of classroom curriculum include:
- Emergency Medical Provider (EMR) or EMR, BC Provincial Licensed
- Primary Care Paramedic (PCP) or PCP, BC Provincial Licensed
- Advanced Care Paramedic (ACP) or ACP, BC Provincial Licensed
- Critical Care Paramedic (CCP) as regulated by the National Occupational Competency Profile (NOCP)
- Emergency Medical Responder, per Red Cross curriculum
- Advanced Medical Responder II, per St. John Ambulance (SJA) curriculum
- Advanced Medic First Aid - Emergency Medical Providers (EMP) Canada
- All other certifications are reviewed by the MWSPA Training Committee
The MWSPA recognizes members who provide advanced medical services rendered by registered nurses and physicians who are regulated by the Health Care Professions Act.
Nurses must hold registration with the College of Registered Nurses of BC (CRNBC)
- Required to have a current CPR-C or CPR-HCP certification
- Required to have a current OEC, OFA Level-3, or an equivalency course (see above)
- CRNBC registered nurses qualify to challenge OEC or OFA Level-3 as per NSP or Worksafe Regulations
- - CRNBC registered nurses who hold current critical care and/or emergency care certification and have a Trauma Nurse Core Course (TNCC) or Course in Advanced Trauma Nursing (CATN) as certified by Pacific Rim Nursing Consultants/Education are exempt from further certification requirements.
- - CRNBC registered nurses who hold a current critical care and/or emergency care certification and have Worksafe OFA Level 2 need only to add a 7 hour Worksafe, Transportation Endorsement course or a Worksafe equivalent, e.g. Spinal Immobilization and Transport course
- - Physicians shall hold registration with the College of Physicians and Surgeons of BC (CPSBC)
- - Required to have a current CPR-C or CPR-HCP certification
- - Required to have a current OEC, OFA Level-3 or an equivalency course
- - CPSBC registered physicians qualify to challenge OEC or OFA Level-3 as per NSP or Worksafe Regulations
Datoo, A. K., BA, LL.B, Corporate Law, Courtenay, BC. (personal communication; electronic
communication, November 24, 2009)
Dixon, D., CoChair of MWSP Training. (personal communication, December 7, 2009)
Harrington, G., RN, Practice Advisor, Vancouver Island North, College of Registered Nurses of
British Columbia. (personal communication, December 7, 2009)
Morahan, R., BA, LL.B, Criminal Lawyer, Victoria, BC. (personal communication,
December 7, 2009)
Maureen, M., BScN, ER, Clinical Coordinator, TNCC, PALS, ACLS, OFA L-2, Campbell River,BC. (personal communication, December 9, 2009)
Researched and compiled December, 2009 by:
Brad MacIver BSN-RN, PIDP
EMA-EMR, OFA-3, OEC, CPR-HCP, NPS-NRP, CAMATA
MWSPA President, Co-chair Training, & Relations Committee
Instructor: Worksafe: OFA-3, 2, 1 & TE Red Cross: Standard First Aid, CPR-HCP & AED National Ski Patrol-OEC
MWSPA Policy Manual Revised February 20, 2011
All patrollers must comply with the following obligations:
The Mt. Washington Ski Patrol Association has undertaken to provide the Mt. Washington Alpine Resort with patrollers as outlined in the MOU (Memorandum of Understanding). Please refer to the MWSPA’s MOU on website.
In order to meet these obligations, all patrollers must patrol a minimum of three (3) scheduled duty days per month during the regular winter season.
Shift patrollers must identify the duty days they plan to patrol and mark the days on the calendar provided for this purpose at least two days prior.
Patrollers must arrange a substitute patroller to take their place in their absence if they have an unexpected absence from a scheduled duty day.
When you find a substitute patroller to cover your duty day – it will count towards your four duty days/month commitment. The patroller who acts as your substitute gets a manager’s pass credit providing they have met their scheduled duty day commitment thus far. A list of all patrollers is provided on the website with members’ names, community/location, email, phone numbers and scheduled duty days. Patrollers can use this list to contact other patrollers.
Patrollers must sign in and be ready to patrol prior to the morning meeting on their scheduled duty day or on any non-scheduled day for which they wish to receive credit. Patrollers signing in after the morning meeting without a valid reason (“valid” to be determined by the Attendance and Conduct Committee) will be credited with only one-half duty day as long as they complete pm sweep.
- Minimum of three (3) scheduled duty days per month throughout the entire season of regular operations or as required by membership category
- Must declare a preferred schedule (shift or weekend) at the beginning of the season (shift workers should schedule planned duty days the month before on duty day calendar)
- Sign in BEFORE morning meeting
- Complete pm sweep and sign out
- Notify attendance and conduct when and why you are unable to make your duty day at least 24 hrs ahead in writing (i.e. email) and communicate a plan to make up for any lost days. N.B. In an emergency it’s not always reasonable or possible for 24 hours notice to be given.
PROTOCOL: IF A PATROLLER MISSES DUTY DAYS WITHOUT NOTIFICATION OR VALID REASON:
Receives a phone call from your attendance and conduct committee
1. Any missed duty days without valid reason & proper notification to the attendance and conduct committee at the end of 30 days/1 month: receives a letter from Attendance and Conduct
2. To reinstate a suspended pass: contact attendance and conduct committee with valid reason & plan for making up lost days
3. No contact or resolution by the end of 60 days: Suspension of season’s pass (including family passes)
4. No contact or resolution: Appeal of suspension to executive within 14 days as per constitution by-laws
5. No contact or resolution: Permanent suspension from patrol for that season by the end of 90 days as per constitution by-laws.
Patrollers must patrol until afternoon sweep has been completed, have signed out and the “all clear” signal is given by the Patrol Supervisor. Patrollers who leave earlier than this without a valid reason will be credited with only one-half duty day provided they signed in before the morning meeting. Patrollers who arrive late and leave early will not receive credit for a duty day.
Completion of duty days is tracked by the Attendance and Conduct Committee who will call any individuals who missed a duty day without a valid reason or substitute coverage. The Conduct and Attendance Committee will follow up with any patrollers who are not meeting their commitment (see Conduct and Attendance Committee responsibilities) at the end of 30 days. The conduct and Attendance committee will also monitor and review coverage and substitutions monthly. Patrollers who are not able to patrol for an extended period due to injury or other extenuating circumstances should put their reasons in writing to the Conduct and Attendance Committee.
Can’t make duty day(s)Long term?Short term?Arrange substitute –coverageInform team leader/coordinator (min 24 hours ahead in writing/email or ASAP in case of illness or accident)Outline plan for making up lost timeRequest a leave in writing via Team Leader + Conduct & Attendance committee
Duty Day Computer Logon Procedure
1) First person arriving in the locker room should start up the computer.
2) Start up Google Chrome program to use as a web browser
3) Scan your seasons pass and select inventory items used.
The dues to be an active duty member of the MWSPA are currently $100 paid annually
Patrollers who have paid their annual dues and then are unable to patrol due to changed circumstances may request a refund from the treasurer by December 31 of each year for that season. Dues refunded will be reduced by 50% for every day the season's pass is used for skiing or training after the resort opens.
Uniforms and First Aid Supplies
Patrol jackets are provided by the patrol and are signed out with a $50.00 deposit to each patroller who is responsible for their care and maintenance. They may use the uniform items as long as they are members in good standing of the patrol. However, the uniform items remain the property of the patrol and must be returned to the Uniform Officer during a leave of absence or when no longer actively patrolling and the deposit of 100.00 will be returned.
Uniform jackets are only to be worn when travelling to and from the resort and while on patrol sanctioned duty. Uniform items may not be modified by the addition or removal of embroidery.
Dark coloured ski/snowboarding pants are preferred to maintain consistency/professional image.
Patrollers are recommended to wear helmets for personal safety and to promote public safety.
Patrollers must also supply a pack to carry first aid supplies and equipment. Packs must have a large patrol cross on the back of the pack – these crosses are available from the uniform officer. Basic first aid supplies are not provided by MWAR unless replacing used supply (e.g. roller bandages, collar etc.) The MWAR may have loaner first aid supplies available to sign out.
Suggested First Aid Contents
Jump Kit Contents
1 x 60 mm Airway
1 x 80 mm Airway
1 x 100 mm Airway
1 x Pocket Mask with O2 Port
1 x Pair Gloves
1 x Esmarch
4 x Triangular Slings
1 x 3" Medical Tape
5 x Safety Pins
1 x Large Pressure Bandage
2 x Tensor Bandage
10 x 4"x4" Unsterile Gauze
1 x 4"x4" Sterile Field Dressing
2 x Pair Gloves
1 x Emerg. Blanket
4 x Metal Splints and Padding or 2 x Sam Splints
1 x Super Scissors
2 x Plastic Bags
10 x Alcohol Swabs
5 x Regular Band-Aids
5 x Finger-Tip Band-Aids
5 x Knuckle Band-Aids
1 x 2" Crinx
1 x 3" Crinx
2 x Large Telfa
1 x Small Telfa
1 x 1" Medical Tape
2 x Pair Gloves
MWSPA’s Ethical Code of Conduct
Members of the Mount Washington Ski Patrol Association (MWSPA) are professional in their conduct and are dedicated to serving our communities through providing outdoor emergency care activities and promoting public safety. As such, members follow the MWSPA’s Ethical Code of Conduct for guidance in ethical relationships, responsibilities, behaviours and decision-making. The code is intended to guide members whom engage in inter-personal, inter-professional, and inter-agency relationships while representing the patrol in conducting service for the public.
Mount Washington Volunteer Ski Patrol Members:
- Provide safe, compassionate, competent care while practicing within their scope of training
- Promote the safety and wellbeing of the public
- Promote and respect informed decision-making
- Preserve dignity and respect through recognition of the values and worth of all people
- Maintain privacy and confidentiality through the safeguarding of personal and private information
- Promote justice through safeguarding human rights, equity, fairness, and public good
- Are accountable for their actions and conduct
MWSPA’s Ethical Code of Conduct compiled and written Sept 2009 by:
Brad MacIver BSN-RN, PIDP
EMA-EMR, OFA-3, OEC, CPR-HCP, NPS-NRP, CAMATA
MWSPA President, Co-chair Training, & Relations Committee
Standards of Conduct
The Mt. Washington Ski Patrol Association believes that a high standard of conduct among volunteer patrollers is essential to maintain the trust and confidence of the public and the resort personnel. Volunteer patrollers are expected to comply with these standards of conduct. Failure to do so may result in suspension or expulsion from the patrol as outlined in the MWSPA’s constitution and bylaws.
Patrollers will provide service to the public in a manner that is courteous, professional, effective and equitable. Patrollers must be sensitive and responsive to the changing needs, expectations, and rights of the diverse public.
The conduct and language of patrollers must meet acceptable social standards and must contribute to a positive patrolling environment. A patroller’s conduct on Mt. Washington, (whether on duty or not) or while wearing any attire which associates the individual with the patrol must not compromise the integrity or reputation of the Mt Washington Ski Patrol Association or that of other patrollers.
Patrollers are to treat each other, resort staff and the public with respect and dignity, and must not engage in discrimination or harassment based on any of the prohibited grounds covered by the BC Human Rights Code. The prohibited grounds are race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, sexual orientation, age, political belief or conviction of a criminal or summary offence unrelated to the individual's volunteer activity.
Patrollers who see others engaged in questionable conduct or find themselves in conflict with another member are encouraged to first talk to the person(s) involved in a calm, non-judgemental manner and attempt to work it out. For those issues that cannot be resolved, the patroller must address the issue in writing to the Conduct and Attendance committee where the matter will be pursued as outlined in the Conduct flow chart on page 17x. Matters where a crime is or has been possibly committed will be referred to the RCMP or appropriate authorities to address. Patrollers are free to comment on patrol issues, but must ensure that by doing so they do not jeopardize the confidence and trust of the public or resort managers in the performance of their duties
Literature supports that volunteer organizations working within the workplace have the right to work in a healthy and safe environment, share in equal opportunity, be adequately covered by insurance, be given truthful information about the organization they are associated with, be reimbursed for our expenses that are negotiated in good faith, to have copies of the organization’s workplace policy, not fill a position previously held by a paid employee, do not do the work of paid staff during workplace disputes, to have a description of duties and agreed upon working hours, to have access to grievance procedures, be provided with an orientation to the organization, have personal information protected under the Privacy Act (1988), to have anti-discrimination legislation that follows the BC Human Rights Legislation MWSPA’s harassment is defined as:
- Any unwanted attention of a sexual or gender specific nature
- Unnecessary physical contact such as touching, patting or pinching
- Remarks, jokes, mocking, teasing, playful banter, innuendos or taunts about a persons body, clothing, gender, sexual orientation, race, ethic background, colour, place of birth, citizenship, religion, or ancestry
- Insulting gestures and practical jokes based on gender, race, orientation, disability, or religion, which cause awkwardness or embarrassment
- Displaying offensive materials
- Intimidation and power over as a result of power imbalance
- Leering (suggestive staring), Inquiry towards another’s sex life, flirtation, propositions and demands for sexual favours
- Persistent unwanted behaviour at the end of a consensual relationship
- Looking down on people or paternalism that undermines respect
- Physical assault
- Retaliation/reprisal for making a complaint and/or attempting to stop harassing behaviour
(CAW, 2008; Volunteering S.A. Inc., 2006) Researched, compiled and written December 2009 by:
Brad MacIver BSN-RN, PIDP EMA-EMR, OFA-3, OEC, CPR-HCP, NPS-NRP, CAMATA
MWSPA President, Co-chair Training, & Relations Committee
Alcohol and Drug Policy
Alcohol and illegal drug use while in uniform and /or on duty is not permitted at any time and results in conduct unbecoming leading to immediate dismissal. In addition, use of alcohol by members off duty must not result in behaviour unbecoming of a patroller while on Mt. Washington Ski Patrol Association premises (e.g. volunteer chalet) If a patroller contravenes either of these policies, the Conduct and Attendance Committee will be notified and will give the patroller a verbal warning on the first offence, a written warning and/or suspension on the second offence, and will expel the patroller from patrol membership on the third offence.
Policy on Minors and Alcohol
No one under the age of 19 is permitted to possess or consume alcohol on Mt Washington Ski Patrol Association property.
If a person under the age of 19 drinks alcohol on Mt Washington Ski Patrol Association premises, it will be confiscated and disposed of. In addition, the Conduct and Attendance Committee will be notified and will contact the parents of the minor to advise them of the situation. On the first offence, the Committee will determine whether to suspend the junior patroller and will notify them of the results. On the second offence the Committee will advise the junior patroller in writing of this policy; will suspend the patroller and will make a recommendation to the Executive Committee regarding the patroller’s status.
Leave of Absence (LOA)
A leave of absence may be requested by patrollers in good standing who have completed at least 1 year of patrolling at Mt. Washington. The request shall be provided in writing to the Executive for review and approval. Patrollers who are granted a leave of absence may not patrol or substitute during their leave.
Patrollers returning from leave of absence will be required to complete a refresher day with a senior patroller to review all the items on the 1st year checklist, and any concerns about the competence of returning patrollers will be forwarded to the Training Committee for follow-up. Patrollers returning from LOA are on probation until this refresher is completed to the satisfaction of the senior patroller.
Policies for Junior Patrollers
All first year junior patrollers must be under the supervision of a designated experienced adult patroller at all times.
All junior patrollers who render first aid care for the public must be under the supervision of an experienced adult patroller at all times.
Returning junior patrollers may apply to the Training Committee to be granted permission to patrol unsupervised but require supervision of an adult when rendering first aid care
ON-HILL ASSESSMENT and TRAINING REQUIREMENTS
October Training Weekend (Mandatory for all patrollers)
The mandatory fall training weekend for all patrollers is the last full weekend in October every year, from 8:00 am to 5:00 p.m. at the Mt Washington Lodge.
Patrol membership dues must be paid by cheque or cash during registration on Saturday morning and proof of current first aid qualifications must also be shown at this time. Overnight accommodation in the volley chalet is available and free of charge for this weekend only.
OEC certification holders are required to pay a 10.00 NSP administration recovery fee to have their certifications updated and renewed
MWAR Hosted November Training Day
This training day is highly recommended and attendance is voluntary. It is hosted by MWAR and provides training to prepare patrollers for the ski season.
- Carrier, load and unload
- Packaging and packs
- Tail roping
- Handling theory and usage
- Offenders file
- How to deal with offenders(what to do, What not to do)
- Alpine responsibility code
Boundaries and Sign Maintenance
- Basic knots
- Boundary heights and visibility
- EHS hand Off
- Rental returns
- investigations and statements
- Run Sweeps
- Guarding locations
- Bump orientation
- Lodge orientation
Radios and Communication
- basic functions
- radio etiquette
- radio codes and radio usage procedures
- How to avoid the hot mike
On-Snow Assessment and Training (Snow Camp) (Mandatory for all new patrollers)
New patrollers are also required to participate in on-the-snow training on the mountain during one of the first 2 weekends the mountain is operating with trainers who:
- Test skiing/snowboarding ability
- Teach basic toboggan handling/Loading and Offloading
- Provide mountain orientation
- Teach radio communication protocols
- Bump Shack Orientation
- Cover other aspects of a day in the life of a patroller
At the end of the on-snow training, you will be advised whether you have been accepted as a first year patroller. If you are not accepted your full membership fees will be reimbursed by the Treasurer. A new patroller who does not attending both the fall training weekend and the on-snow training will not be accepted to patrol and will have to reapply next season.
First year patrollers must contact the Uniform Officer to obtain a jacket after you have completed your six week checklist On your first duty day report to the First Year Training coordinator (or designate) who will ensure that your ongoing training is guided by the team leader or designated trainer/patrollers.
First aid room attendants are not required to participate in the on-snow training, but are not permitted to patrol on the hill. First aid attendants who wish to become alpine patrollers must complete the mandatory on-snow tests and training required of all first year patrollers.
First Year Training, Assessment and Checklists (mandatory for all new patrollers)
Your first year training and assessment as a patroller will be overseen by the First Year Training Coordinator using a Checklist. The First Year Training Coordinator will also pair you up with designated trainers/experienced patrollers to guide you with what you need to learn to successfully complete your probationary year. You normally have six weeks to master and sign off on the First Year checklist with the help and the guidance of the First Year Training Coordinator, team leaders and other designated trainers. Be advised, however, that while these members are there to help and direct you, it is your responsibility to complete what needs to be done to meet the requirements for full patroller status in your 2nd year .
Other On-Hill Training
Training opportunities are provided during the year for returning patrollers to update and improve their patrolling skills and to develop new ones. Training sessions typically include topics such as accident investigation, avalanche rescue, advanced toboggan handling, knots and ropes, and low angle rescue One-day a week the organisations hosts advanced ski/board clinics have been organized for patrollers to participate and improve skiing/boarding.
First Aid Competitions
Occasionally, the volunteer patrol puts together a team to participate in First Aid competitions. Competing in these events enables patrollers to develop and test their first aid skills. Notices about the dates and locations of these first aid competitions inviting volunteers to participate are placed on the website and the locker room bulletin board in the volunteer chalet.
Patrolling in the Outback
MWSPA members who wish to ski in the Outback must abide by the Outback checklist and follow the same rules for the Outback as the Paid Patrol.
The Paid Patrollers are only allowed in the Outback when they are on Outback Bump duty. The same rules apply to MWSPA members.
We are allowed in the Outback for training to complete the Outback training checklist.
If you wish to go to the Outback, the first thing to do is check in with a Paid Patrol on Outback Bump duty. Ask if there are any tasks that need to be done in the Outback. If there are no tasks, ask if anyone is available for Outback training.
To complete the Outback checklist, get your own checklist form and put your name on it. To complete items, get in touch with one of the trainers or the paid patrol members listed on the form and ask them if they have time to take you through the items on the list.
Ski passes/family passes
Until the 2010-2011 ski season, MWAR in conjunction with MWSPA managed and distributed earned manager credits in the form of a plastic lift pass called the manager’s credit to qualifying patrollers that were redeemed through dispatch at FAR. The accounting and transparency of the manager pass credit system was the shared responsibility of MWAR (Patrol Director and MWAR Accounting Department) and the MWSPA (Executive and Attendance and Conduct Committee) and governed in part by our Memorandum of Understanding with the MWAR (Section 6.0, i).
On November 27, 2010 the program was changed by the MWAR and the responsibility for accounting and transparency of the program was handed over to the MWSPA to implement and manage the new system. The former system of issuing managers credits has now changed to the issuing of complimentary day passes.
In collaboration with the resort to maintain responsibility, accountability and transparency the following has been defined and adopted by the MWAR and MWSPA:
Returning patrollers who have completed the previous season’s duty days and are in good standing with the MWAR and MWSPA will be eligible for a family pass or six complimentary passes in lieu of a family pass (MOU, 2010-12).
New patrollers will be eligible for three complimentary passes after completing their six-week probationary training checklist and are deemed to be members in good standing (MOU, 2010-12).
A complimentary pass is issued for each full extra duty day a patroller completes that is in addition to the minimum monthly required duty days (this total is normally four in a month however approved part months may be less required minimum number of duty days).
A patroller who does not complete a full season (year end total of minimum duty days) without approved leave risks losing their status of being in good standing with the MWAR and MWSPA consequently resulting in not receiving a family season’s pass or complimentary passes in lieu a family pass for the next season.
The MWAR’s complimentary passes remain the property of the MWAR.
MWAR’s complimentary passes cannot be exchanged or sold for cash.
The MWAR and MWSPA reserves the right to cancel complimentary passes through “hot-listing” any passes that are suspected of being wrongfully issued, misused (sold), unearned, lost or stolen.
Patrollers found selling complimentary passes are subject to dismissal.
Patrollers are encouraged to keep their own records of duty dates and complimentary passes earned and are responsible for signing in their duty day.
Where a discrepancy exists between the MWSPA’s website reported passes and the records kept by the attendance and conduct committee the attendance and conduct committees records shall be deemed accurate as there is lag time to post and credit complimentary passes on the website.
Where there is a discrepancy between the MWSPA member(s) and the Attendance and Conduct Committee (ACC) regarding the number of passes earned the ACC report is considered accurate in the absence of patroller supplied written records.
Patrollers who do not meet the minimum number of patrol duties in a season are not eligible for a season’s family pass or complimentary passes at the beginning of the next season; although these members can continue to earn complementary passes as they accrue by putting in extra duties beyond the minimum four in a month.
Complimentary passes are only earned through putting in extra duty days, attending pre-training weekend as a designated trainer, attending resort hosted training days (e.g. November 27th) including first years. All other events outside of the ski season and training for ski season are at the discretion of the resort (e.g. resort hosted summer events requiring the services of volunteer patrollers).
Examples of when complimentary passes are not issued, Mandatory Training Weekend, Summer Campout, Chalet work parties; word of mouth promises that they will be issued by anyone other than the Attendance and Conduct Committee who works in collaboration with the MWAR.
Complimentary passes earned prior to April 1st expire the season they are earned after the last opening day. Passes earned in April will be issued as passes valid for the following ski season. (MWAR, 2011)
It is the patroller’s responsibility to renew their outstanding passes (valid for December of the following season) on or after April 1, by trading their passes for passes dated for the next December, through the Attendance and Conduct committee. (MWAR, 2011)
Holders of complimentary day passes may exchange them at the ticket kiosk for night passes. If a holder wants to ski all day and all night they may pay an extra fee (currently $8.50) to upgrade to an all day/night pass. (MWAR, 2011)
- Complimentary passes are issued for extra training/duty days over and above the expected baseline.
- Six complimentary passes are issued for returning members not claiming a family pass.
- Three complimentary passes are issued for 1st year members once they have completed and signed off on the six week check list. Complimentary passes will be provided by MWAR and distributed and accounted for by the MWSPA. MWSPA will provide distribution/accountability information to MWAR.
Compiled and in effect January, 2011 MWSPA Attendance and Conduct Committee in collaboration with the MWAR and MWSPA Executive Committee
The Mt. Washington Alpine Resort extends discounts to volunteer patrollers that are similar to those provided to staff as outlined in the MOU.
Volunteer patrollers are covered for general liability (negligence) under both the Mt. Washington Ski Patrol Association’s insurance policy and the Mt. Washington Alpine Resort’s insurance policy, as long as they perform first aid within the scope of their training.
Volunteer patrollers are provided with accident insurance, through a group accident policy of the Mt. Washington Alpine Resort, while performing the usual and necessary duties of a ski patroller at Mt. Washington.
If a volunteer patrol member is injured on duty, they need to do the following:
1) Report the injury to FAR and have the injury assessed and documented on the National Ski Area Accident Report Form
2) Obtain a copy of the accident report form and a copy of the duty day roster.
3) Complete the AD&D notice of claim form (contact MWSPA Secretary) within 30 days of the injury.
4) Contact the claims adjuster for AXA Insurance (The Claims Adjuster is Cindy Collier. She can be reached at 1-800-372-9283, extension 8425 or firstname.lastname@example.org Note that patrollers must contact this insurance company within 30 days of the date of a patrolling injury if they want to be eligible to make a claim.
a. The claims adjuster will require and provide additional forms, depending on the injury.
5) Inform the MWSPA Secretary or Treasurer of the injury. The Secretary can provide additional information and forms, if needed.
The policy provides the following accident/injury-related coverage:
- accidental death and disablement up to a maximum of $100,000
- dental injury up to a maximum of $1000
- weekly accident indemnity up to a maximum of $600 or 85% of weekly earnings (whichever is less)
- accidental medical indemnity up to a total of $5000, which can include physiotherapist fees, chiropractor fees, prescriptions, and ambulance service if not duplicating any benefits already covered under other medical plans or policies.
There are various time limits and other restrictions on payments under the accident insurance policy.
Patrollers are encouraged to car pool to minimize the number of patrollers’ vehicles on the mountain. Parking permits are issued to all patrollers and patrollers must park in designated areas with permits displayed.
There are several opportunities arising over the winter for more advanced training. The MWSPA and MWAR ski patrols are made up of many members who possess the expertise to mentor and lead in advanced training such as:
- Avalanche Rescue
- Low Angle Rescue
- Advanced (i.e. Level 4) ski clinics
If you have a skill that other patrollers could benefit from and are willing to lead, please advise the executive or the training committee of your area of expertise.
In addition to training events which usually include some social event (i.e. Training Weekend Halloween party), there are several social events held in connection to patrol such as weekend potlucks, recognition banquets, ski trips to other areas and summer campout weekend..
Trophies and awards
Each year we recognize outstanding patrollers, by presenting trophies to members who display outstanding abilities/performance as patrollers. There are several categories:
1. Team Leader’s Awards - an opportunity for the A and B Team Leaders to recognize outstanding performance of individuals on their team.
2. Midweek - donated by Don McCauley, to recognize outstanding performance by midweek/ shift patroller.
3. Nordic - the most outstanding Nordic patroller.
4. Highest Attendance - goes to the member with the highest number of patrol days as recorded by the conduct and attendance committee.
5. Worker Bee - goes to the patroller who has done the most in their deeds and actions to further the goals of the patrol.
6. Patroller of the year - goes to the patroller who displays the highest levels of training and professionalism, the most outstanding patroller overall.
7. Most improved patroller - awarded to the patroller who has shown the greatest improvement in skills and/or attitude during the year.
8. Rookie of the year - awarded to the most enthusiastic, skilled and motivated first year patroller.
9. Paid Patroller Award and Other Special Recognition awards - to recognize efforts, commitment of patrollers who undertake a special responsibility or projects
Towards the end of each season the Executive Committee asks Team Leaders, Assistant Team Leaders, MWAR employed patrol, and midweek/shift patrollers for their input, opinions, and nominations for the various awards. The trophies and awards are presented at the October training weekend each year, because this is the only time in the year that the entire patrol membership comes together in one place. New patrollers may wish to take note of who takes home the hardware, meet these people, and try to partner up with them during the season. This is, after all how we learn to be the best.
Volunteer Chalet Policies
The association and its members own and operate a 3300 square foot 3½ level ski-in ski-out chalet located above the east end of the third parking lot. This facility includes a locker room (2 patrollers share each locker), ski/snowboard storage, waxing bench, drying cupboard, showers and washrooms on the ground floor. The 2nd floor has an open kitchen, eating area and living room with gas fireplace and a large balcony looking out at the Comox glacier and Mt. Albert Edward. The 3rd floor has sleeping quarters - 1 bedroom and an open area with bunk beds, and a sleeping loft that can sleep approximately 15 people.
The chalet is for the use of patrollers, and lockers and day use of facilities are included in members’ annual dues. Overnight accommodation is offered to members at $10 per patroller per night. Members may bring one overnight guest at $20/night for the guest. The patroller’s immediate family (spouse and kids) are considered 1 guest. Instructions regarding signing in and paying for overnight accommodation are provided below and are posted in the chalet – we expect patrollers and their guests to read and follow these instructions.
Chalet Rules – Day Use
1. No smoking anywhere in the building. BC Provincial laws also prohibit smoking at building entrances.
2. No ski boots beyond the level of the locker room (except for on duty patrollers) and no boots or outdoor footwear on carpeted areas at anytime.
3. Alcoholic beverages may not be consumed by on-duty patrollers until all patrollers have signed out at the end of the day.
4. Family members and other guests should stay out of the locker room area during rush periods (before 8:30 AM and after 4:00 PM) and the dining area during patrollers’ lunch period (between 11:30 AM and 1:00 PM).
5. Patrollers are responsible for the conduct of family members and guests who use the chalet during the day or overnight. Please introduce your family members and guests to other patrollers, so we can make them feel welcome.
6. The third floor and loft are only to be used by patrollers and their guests who are staying overnight. Beds go to patrollers first, guest second. It is not to be used as a play area as some people rest during they day to get ready for evening patrol duties.
7. Please help keep the chalet clean. This includes washing dishes, wiping down counters, emptying garbage cans, vacuuming and mopping floors. It is not the caretaker’s responsibility to clean up after patrollers and their children/guests.
8. Patrol members are responsible to inform guests that the access road in front of the chalet is also a route for skidoo travel and must be accessed, and crossed with care and caution.
Chalet Rules - Overnight Use
1. Please register and pay for yourself and your guest (if applicable) before staying overnight. To register, please fill out a “chalet fees” envelope with your and your guest’s name, date(s) and amount, enclose payment in cash, and place into the locked box on the third floor (NO NICK NAMES). If you are staying for more than one night, please pay for all the nights in one envelope. Also enter your name and your guest’s name (if applicable) under the appropriate dates in the overnight sign-in book.
2. Each patroller is allowed only 1 overnight guest. A patroller’s spouse and child(ren) will count as one guest. Guests may not stay overnight unless accompanied by the sponsoring patrollers. Patrollers are responsible for the conduct of their guests. (Communicate with the chalet director or manager for approval of more than 1 guest)
3. Patrollers and their guests may stay a maximum of 3 consecutive nights in any seven day period. Any requests for exceptions to this rule must be made in advance and in writing to the chalet director or manager, who may approve a patroller staying up to 10 consecutive nights once per season.
4. Chalet fees are: Patroller - $10 per night Guest - $20 per night * These fees are payable whether you sleep on a bed, on a couch, or on the floor, on the 1st floor, 2nd floor, 3rd floor or 4th floor, for 2 hours or 10 hours.
5. The order of priority for beds is:
· 1st - Duty patrollers
· 2nd - Off-duty and Alumni members
· 3rd – Guests
If a duty patroller arrives before 11:00 PM and all the beds are full, they may legitimately ask any guest or non-duty patroller to move. If you prefer to sleep on the floor please sleep on the 4th floor, and keep the areas clear to the 3rd floor bedrooms and between the 3rd and 4th floor stairs.
6. To reserve a bed you must have claimed the bed (by putting your stuff on it) and have registered (see #1 above) before 11:00 PM. Otherwise your gear may be removed and the bed claimed by someone else.
7. No food, drinks or outdoor footwear are permitted on the 3rd or 4th floor.
8. Please do not leave your food in the kitchen between one overnight stay and the next. The storage space in the fridges and cupboards is already limited compared to the number of patrollers who stay overnight in the chalet – leaving food in these areas for weeks or months reduces this available space even more. The chalet caretaker may throw away any food left in these areas for more than a week.
9. Please keep the chalet clean. It is not the caretaker’s or other patrollers’ responsibility to clean up after you or your children/guests. You are expected to sign in for a chalet chore on the laminated poster next to the fridge, and complete your chore before you leave the chalet.
10. The caretaker’s responsibilities include:
· ensuring registration and payment by patrollers and guests staying overnight
· light housekeeping duties
· eviction of patrollers or guests when necessary for non-payment, offensive behaviour, vandalism, theft or any other serious breach of accepted conduct
11. Quiet time in the building, and lights out on 3rd + 4th floors, by 11:00 pm except with the unanimous consent of all patrollers staying overnight.
Road Access Safety Instructions
The MWSPA chalet is located near the MWAR service and shop facility for heavy and light-duty equipment. The location of the chalet in relation to the access road directly in front of and beside the chalet on the right to access East Springs Road creates a potential hazard for collision between people and equipment, as the access roads are used by groomers and skidoos during the ski season and in summer by land vehicles accessing the mountain. In order to prevent collisions we advise all users of the chalet to adhere to the following safety recommendations:
· While travelling East Springs Road or access roads near the chalet, be aware that mountain machinery could be encountered at any time.
· At all times, people enter and exit the chalet with caution while crossing the access road in front of the chalet to the parking lot or accessing the mountain via the road directly beside the chalet to East Springs Rd
· If any mountain machinery is encountered in any of the places listed above, a wide berth must be given, and eye contact with the operator should be established prior to proceeding. Only after the machinery has passed may the access roads be crossed or travelled
· Due to the potential for collision in the vicinity of the chalet, members or guests of the chalet are not permitted to slide or play on any of the slopes near or on the access roads
(Chalet policies revised November 2014)
Team Leaders/Midweek coordinators
Conduct & Attendance committee
Adhoc committees i.e. social, recruitment, uniform, Project specific
Concerns -behavior, conflicts, attendance
Chalet committee chairperson
Memorandum Of Understanding
Mountain Management Operations & duty day schedules
Training ideas, skills development
Chalet supplies, repairs/ maintenance & concerns
ORGANIZATIONAL RELATIONSHIPS AND RESPONSIBILITIES
Alpine Patroller Duties
Alpine patrollers are responsible for:
- Promoting and ensuring safe skiing on Mt. Washington
- Providing safe and ethical first aid care to skiers/snowboarders and guests on Mt. Washington
The duties of alpine patrollers include but are not limited to:
- Sign in and attend AM meeting
- Perform morning and afternoon sweeps of assigned runs
- Maintain boundaries and marked hazards
- Inspect mountain first aid and rescue equipment (e.g. toboggans, toboggan packs, O2 etc.)
- Act as guards for closures (e.g. avalanche or other emergency hazard)
- Ski/Board all the runs of the mountain
- Provide courteous assistance to the skiing public
- Provide pre-hospital care to injured persons and transportation to the First Aid Room
- Continue pre-hospital care in the First Aid Room until the guest has been transferred from the First Aid Room.
- Assist in providing a continuous presence at the Eagle, Boomerang and Sunrise bump shacks.
- Participate in speed control and other safe skiing/boarding programs
- Participate in on-hill training programs
- Ensure the mountain is clear of skiing/boarding public at the end to the day by participating in the end of day mountain sweep
- Sign out after end of day mountain sweep
Responsibilities include but are not limited to:
- Ensure training is maintained at a level required by the MWSPA
- Be courteous and professional in the execution of patrol duties
- Complete four (4) scheduled duties days per month or arrange coverage
- Show up on time, in uniform and equipped to patrol on assigned duty days
- Inform Team Leaders and Conduct and Attendance committee in writing of your inability to patrol on assigned duty days due to injury or other unforeseen circumstances.
- Report results of morning and afternoon sweeps to MWAR
- Document all accidents attended
- If a junior patroller, ski/board with an adult patroller at all times except when travelling to/from the chalet/lodge for lunch and breaks
- Inform Attendance and Conduct of any physical or medical limitations or conditions that prevent you from conducting normal patrol duties
Nordic Patroller Duties
Nordic patrollers are responsible for:
- ensuring that trails and facilities are as safe as possible for customers and staff
- educating customers so that their Nordic experience is safe and enjoyable
- providing safe and ethical first aid and rescue assistance
The duties of Nordic patrollers include but are not limited to:
- Morning sign-in procedure:
- Sign in by 8:15 am
- Agree on afternoon sweep assignments
- Check to ensure First Aid room is unlocked and clean
- Determine morning sweep schedule and tasks, by checking for previous hazards and concerns on daily run evaluation and checking with Nordic manager regarding special events and issues
- Sign out radio by call sign on radio. Radio is mandatory when skiing Lake Trail or West meadows
- Sign out first aid kit and check contents.
- Complete survey of conditions around Nordic lodge – is roof avalanche fence in place and visible, are all signs visible and straight, are steps and walkways sanded?
Morning sweep duties:
- Make note of grooming and radio to Nordic Manager about any major problems
- Straighten all signs and bamboo, raise and relocate if necessary. Note that bamboo on trail edge can have 2 functions – “whiteout” trail marker (do not remove) or hazard marker
- Mark or eliminate any hazards. Cut branches, remove debris, fill holes, repair tracks, flag and bamboo hazards (i.e. Creeks
- Upon return to lodge record conditions of trail on Run Evaluation Sheet and discuss concerns
- Take care of concerns discovered on the morning sweep
- Provide general coverage of the trail system
- Check First Aid room-cleanliness, supplies
- Be informative, friendly and always carry a few trail maps to give to folks - you are an ambassador for Mt Washington
- Check Nordic passes – make sure they are visible at all times
- Provide first aid and/or call for assistance as required
- Maintain signs as snow accumulates
- Inform Nordic manager of necessary grooming improvements as required, or recommend trail closures because of weather or conditions
- Agree on afternoon sweep assignments
Afternoon sweep duties:
- Sweep all trails as late as possible, but leave enough time to return by 4:00 PM
- Flip “trail closed” signs as you start to sweep
- Talk to people and let those with rental equipment know that their equipment must to be returned by 3:15 PM (note names, in case they are late)
- Ensure everyone knows the most direct route out or back to the lodge and inform them you are the last patroller
- Advise people that groomers will be on the trails after 4:00 PM and that skating is not allowed on freshly groomed trails
- Discuss grooming requirements with Nordic Manager
- Put wet first aid packs in the drying room. If you use items in the kits replace them or leave a note on kit indicating what is missing
- Turn off radios and set them properly in chargers
- Note any equipment concerns/suggestions
- Tidy the patrol/staff area
- Double-check the schedule for when you next patrol and sign up for more!
- Ensure all patrollers are accounted for and there are no “missing skier” concerns before signing out and leaving
- Trail Passes – be friendly, encourage offenders to purchase a pass, radio a description of the person to the Nordic lodge (especially if they are giving you a hard time). Advise users that Mt. Washington leases the trails from Timber West and BC Parks, and pays for grooming, maintenance, signage, and snow removal in parking lots.
- Snowmobiles – are not allowed on the ski trails, and may cross trails only at designated areas.
- Dogs – only allowed on Raven’s Revenge
- Dogs are not allowed on trails as they damage the trails and may cause injury to skiers or be injured by skiers.
- No tobogganing, sledding at Nordic
- No walking on ski trails
- Snowshoers should stick to designated snowshoe trails
- No downhill skiing from Alpine area to Nordic area
Executive Committee Responsibilities
The Executive Committee consists of the officers (President, Vice President, Secretary, and Treasurer), and 3 Directors, all of whom are elected by the membership at the Annual General Meeting. The duties of the officers are outlined in Sections 23 to 26, Part 7 of the association’s Bylaws (see website). Directors-at-large are responsible for liaison and communication with members and are involved in various projects or committees. There is one appointed Executive position for chair of the Chalet Committee.
The Executive Committee is responsible for the leadership and overall operation of the association, including the setting of policy and standards for the association and its members. The Executive may delegate some of its responsibilities to committees that it establishes but is ultimately responsible for the decisions and actions of these committees.
The members of the Executive act as stewards of the association’s assets and are expected to make informed decisions that will benefit the association as a whole. The Executive is also responsible for ensuring that the annual reporting requirements of the Registrar of Companies and the Charities Division of Revenue Canada are met, as well as any other reporting requirements (e.g. BC Gaming Commission).
Training Committee Responsibilities
The Training Committee works in cooperation with the Patrol Director and/or paid Patrol Training Coordinators to develop and maintain standards of training for the volunteer patrol. The roles and responsibilities of the Training Committee include:
- To recommend training standards and certification levels for patrollers and instructors to the Executive Committee
- To coordinate and implement OEC training, certification, and annual re-certification for patrollers and instructors
- To establish the agenda and content for the October training weekend, and to organize facilities and instructors for delivery
- To develop and monitor on-hill training schedule for first year patrollers (on-the-snow training camp, 6 week checklist and 1st year checklist), and other patrollers
- To report to Executive Committee on a regular basis regarding training plans and status
- To develop an annual budget for patrol training sessions, materials and any other revenue and expenses related to training, and provide this to the Executive Committee to include in the budget for the subsequent year
Membership in the committee consists of Training Coordinators (currently First Year Training Coordinator and Returning Patroller Training Coordinators), Team Leaders, OEC Instructors, a representative from MWAR, a representative from Nordic patrol, a mid-week patroller and other identified first aid specialists.
Training Coordinator Responsibilities:
The Training Coordinator’s responsibilities include:
- To schedule and chair meetings of the Training Committee
- To review overall patroller training and performance levels
- To identify areas of need and assist in the development of training to fill those needs
- To review all training programs on an ongoing basis for content and effectiveness
- To assist with the development of new training programs.
- To assist in the identification, promotion, direction and training of on-hill trainers
- To identify and coordinate the use of outside training resources.
- To organize, schedule and assist with the delivery of required and requested training
- To coordinate training and the use of training resources with assistant team leaders and mid week volunteer coordinators
- To report to the executive on a regular basis on behalf of the Training Committee
Outdoor Emergency Care (OEC) Instructor Responsibilities:
OEC Instructors are responsible for organizing or assisting with:
- Annual OEC refresher sessions
- Annual OEC challenge courses
- Full OEC courses as required
- Providing OEC training and practice first aid scenarios during the winter season
- Maintaining and monitoring OEC standards
- Acting as mentors to OEC students
OEC Instructor Trainers/Training Coordinators Responsibilities:
The responsibilities of the patrol’s OEC Instructor Trainers/Training Coordinators include:
- Training and certifying new OEC instructors
- Evaluating and recommending re-certification of existing OEC Instructors
- Maintaining records on all OEC instructors
- Ensuring OEC standards of training and care are maintained
- Acting as OEC Training Coordinator, or assisting with this role, which includes:
- To act as the volunteer ski patrol’s link/liaison with the National Ski Patrol regarding OEC matters
- To plan and organize OEC challenge and re-certification courses and coordinate OEC instructors who deliver these courses
- To order and supply OEC training manuals, workbooks and related training materials as needed and to maintain records of OEC-related expenses
- To maintain records on all OEC certified volunteer patrollers
- To communicate and coordinate OEC training plans and courses with other members of the Training Committee
Time spent by OEC instructors and other identified trainers on delivering OEC and other on-hill training will count towards managers pass credits.
Conduct and Attendance Committee Responsibilities
The Conduct and Attendance Committee monitors’ patroller attendance, coverage/substitutions, deals with patroller conduct issues as they arise, and investigate any formal written complaints against members of the volunteer patrol. Membership in the committee consists of a Chairperson and additional members who are not on the Executive Committee. These are typically the weekend Team Leaders, and mid-week/shift coordinators. The roles and responsibilities of the committee include:
- To keep the executive informed of the existence of significant allegations or investigations
- To report any findings or decisions to the Directors at the next Executive Committee meeting
- To draft letters to patrollers reinforcing the patrol policy regarding completion of duty days
- To recommend to the Executive Committee those first year patrollers who meet the attendance and conduct requirements to become full members
- Specifically, overseeing the attendance of patrollers regarding duty days involves:
- - Ongoing liaison with team leaders, coordinators & pro patrol to record attendance and communication between team leaders, coordinators and patrollers who miss duty days
- Recording attendance & duty days at the end of 30 days and identifying those patrollers who missed duty days without proper notification and/or valid reason yo team leaders/coordinators and pro patrol for suspension of passes.
- Sending out a series of progressive emails or letters to patrollers who have been unable to arrange coverage or make their commitment to 4 duty days per month to invite communication and resolution to the problem or after repeated attempts – informing members of temporary suspension of season pass
- If it comes to this, forwarding formal letters from the Executive notifying the patroller they are suspended from patrol pending resolution or appeal.
The Conduct and Attendance Committee uses its discretion when dealing with matters of attendance and will take extenuating circumstances of individual patrollers into consideration when deciding how to proceed or what to recommend to the executive.
In the event a patroller disputes any findings or rulings of the committee the patroller may appeal the ruling to the executive per Sections 6) and 8) of the Bylaws.
Chalet Committee Responsibilities
The Chalet Committee consists of an appointed chair on the Executive and additional members who make recommendations and decisions regarding the operations of the patrol chalet. The committee’s roles and responsibilities include:
- To develop a written job description for the chalet caretaker, select the chalet caretaker for each season and to deal with any problems or needs the caretaker may have during the season
- To monitor the operations of the chalet and ensure the caretaker is doing the job as expected
- To establish a maintenance schedule for the chalet and to ensure that annual maintenance is completed on a timely basis (e.g. organize and supervise chalet work parties)
- To identify needs for new chalet equipment, fixtures, renovations and repairs; establish priorities for these items; estimate costs (minimum of 2 quotes for each item over $500); and assist Treasurer with preparation of annual Chalet Budget.
- To purchase and install equipment, and to make or supervise repairs and renovations for those items approved in the annual budget
- To respond to any complaints, praise or suggestions from members regarding how the chalet is operated, and deal with chalet issues
- To manage policy regarding off-season rental and use of the chalet (including rates, damage deposits etc.)
- Ensure power consumption is reduced during the off season
- To assist the Treasurer with implementing systems to ensure collection of and accurate accounting for, overnight user fees
- To report to Executive Committee on a regular basis on activities and issues relating to the chalet
Social Committee Responsibilities
The Social Committee is responsible for organizing social events during the patrol season, such as the annual banquet, chalet potlucks, patrol BBQs etc. Membership in the committee consists of a Chair and additional members which may include Directors.
Uniform and Equipment Committee Responsibilities
The Uniform and Equipment committee is responsible for the distribution, maintenance, and overall care and custody of uniforms and patrol equipment, including.
- Distribution to first year patrollers
- Repair and maintenance of uniforms
- Repair and maintenance of patrol equipment
- Assist Treasurer with budget
Team Leader Responsibilities:
Team leaders are the liaison between MWAR patrol and the MWSPA patrol on weekends. They are responsible for overseeing the activities of volunteer patrollers and safety programs on the alpine slopes.. Their duties include:
- Ensures members uphold MWSPA’s Vision, Mission, and Values and Ethical Code of Conduct
- Organizes training for volunteer patrollers on weekends
- Ensures Junior and First Year members are partnered with experienced patrollers appropriately
- Monitors attendance on duty days (i.e. sign in and sign-out, substitute patrollers)
- Participates in organizing morning sweep by checking with MWAR patrol on daily requirements and assigning members to required runs and/or duties
- Participates in morning meetings
- Organizes bump schedules according to patroller experience and abilities
- Monitors volunteer patrol activities on the mountain
- Monitors progress of mandatory training programs for first year patrollers
- Ensures all volunteer patrollers are accounted for after sweep
- Facilitates afternoon critical incident debriefing when required
Both A and B Team Leaders are members of the Conduct and Attendance Committee.
Assistant Team Leader Responsibilities:
Each weekend team has one or more Assistant Team Leaders. Their duties include:
- Assist the team leader as required
- Assumes all the above responsibilities of the team leader in his/her absence